Privacy Policy
Prime Residential Movers LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit primeresidentialmovers.com (the “Site”), request a quote, contact us, sign up for text messages, or use our moving-related services.
By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Moving-from address
Moving-to address
Estimated move date
Service details, inventory details, and quote request information
Messages, questions, and other information you submit through our forms, by phone, by email, or by text message
We may also collect certain information automatically when you use our Site, including:
IP address
Browser type and version
Device type
Operating system
Pages viewed
Time and date of your visit
Referral source
General website usage data
Call tracking and communications data related to calls, texts, and form submissions
2. How We Collect Information
We collect information:
Directly from you when you submit a form, request a quote, call us, text us, email us, or otherwise contact us
Automatically through cookies, pixels, analytics tools, and similar tracking technologies
From service providers and platforms we use to operate our website, advertising, communications, and customer relationship management systems
3. Technologies and Tools We Use
We may use third-party tools and services to help operate our business and market our services, including:
Google Analytics to understand website traffic and user behavior
Meta Pixel to measure advertising performance, understand actions taken on our Site, and help improve our marketing
Call tracking tools to measure the effectiveness of advertising campaigns and inbound call activity
CRM, email, and SMS platforms to manage leads, customer communications, appointment reminders, follow-ups, and marketing messages
These tools may collect information about your activity on our Site and across communications channels. Information collected may include identifiers, device information, browsing activity, referral data, and interactions with our ads, pages, forms, calls, or messages.
4. How We Use Your Information
We may use the information we collect to:
Provide quotes and respond to inquiries
Schedule, confirm, and provide moving services
Communicate with you about appointments, estimates, updates, and customer support
Send service-related emails and text messages
Send promotional or marketing communications where permitted by law
Improve our Site, services, advertising, and customer experience
Track marketing performance and lead sources
Maintain security, prevent fraud, and protect our business
Comply with legal obligations and enforce our terms, agreements, and policies
5. Cookies, Pixels, Analytics, and Similar Technologies
Our Site may use cookies, pixels, tags, scripts, and similar technologies to:
Keep the Site functioning properly
Remember preferences
Measure traffic and usage patterns
Track form activity and conversions
Support remarketing, advertising, and campaign measurement
Some of these technologies may be provided by third parties such as Google, Meta, call tracking providers, and CRM or marketing vendors.
You can control cookies through your browser settings. Some browsers or extensions also allow you to send privacy preference signals. Depending on your location and applicable law, we may honor legally recognized opt-out preference signals, such as Global Privacy Control, for certain forms of data use.
6. Text Messaging and Communications
If you provide your phone number and consent to receive text messages, we may send you:
Quote follow-ups
Appointment confirmations and reminders
Service updates
Customer support messages
Promotional or marketing messages, where permitted
Message frequency may vary. Message and data rates may apply.
You can opt out of marketing text messages at any time by replying STOP to any message. For help, reply HELP or contact us directly.
Opting out of marketing messages will not prevent us from sending you service-related communications necessary to respond to your inquiry or provide requested services.
7. How We Share Information
We may share your information with:
Employees, contractors, and representatives who need it to perform services on our behalf
Website hosting providers, analytics vendors, advertising vendors, call tracking vendors, CRM platforms, texting platforms, email vendors, payment processors, and other service providers
Professional advisors such as attorneys, accountants, and insurers
Law enforcement, regulators, courts, or other parties when required by law or when necessary to protect our rights or safety
A buyer, successor, or affiliated entity in connection with a merger, acquisition, restructuring, asset sale, financing, or similar business transaction
We do not sell personal information for money. However, some data sharing through advertising or analytics technologies may be considered a “sale” or “sharing” under certain privacy laws.
8. Your Privacy Rights
Depending on where you live, you may have legal rights regarding your personal information, which may include the right to:
Know what personal information we collect, use, disclose, sell, or share
Request access to the personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of personal information, subject to exceptions
Request a copy of certain information in a portable format
Opt out of certain data processing, including targeted advertising or certain sale/sharing activities
Appeal a denied privacy request where required by law
Not be discriminated against for exercising your privacy rights
To make a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before processing your request.
If you use a browser-based opt-out preference signal recognized by applicable law, such as Global Privacy Control, we will process that signal as required by law for the browser and device from which it is sent.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested services
Maintain business and financial records
Communicate with leads and customers
Resolve disputes
Enforce our agreements
Comply with legal, regulatory, tax, accounting, and reporting obligations
When information is no longer reasonably needed, we will delete it, de-identify it, or securely dispose of it as appropriate.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Websites and Services
Our Site may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of any third-party services you use or visit.
12. Children’s Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can take appropriate steps to delete that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date above. Your continued use of the Site after any changes are posted means you accept the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Prime Residential Movers LLC
Phone: (352) 900-5116
Email: info@primeresidentialmovers.com